Privacy policy

We are pleased about your visit on the websites of Berghotel Rheinblick, Markus and Michael Helling GbR. The protection of your personal data and the protection of your personal rights are important to us. At this point we would like to inform you about the use of your personal data on our website. By using these Internet pages, you declare your agreement with the conditions of this data protection declaration.

Responsible body and service provider
Responsible authority in the sense of the Federal Data Protection Act (BDSG) and at the same time service provider in the sense of the Telemedia Act (TMG) is Berghotel Rheinblick, owner: Markus und Michael Helling GbR, Remystraße 75, D-56170 Bendorf (see our imprint).

Subject of data protection
The subject of data protection is personal data. According to the Federal Data Protection Act, these are individual details about the personal or factual circumstances of a specific or identifiable natural person. This includes, for example, information such as name, postal address, e-mail address or telephone number, but may also include usage data such as your IP address, date and time of access, website from which access is made, browser used and, if applicable, the operating system of your computer as well as the name of your access provider.

Collection, processing and use of your personal data
The extent and type of collection, processing and use of your personal data differs depending on whether you visit our website for information purposes only or whether you correspond with us via our website.

It is generally not necessary for you to provide personal data in order to use our Internet pages for information purposes only. Rather, in this case we only collect and use those of your data that your Internet browser automatically transmits to us (in particular your IP address). This information will then only be stored for the duration of your visit to our website and will only be evaluated for statistical purposes so that you remain anonymous.

If you correspond with us via our Internet pages, it may be necessary for you to provide personal data. We collect, process and use the personal data provided by you to the extent necessary for the establishment, performance or termination of such a legal or quasi-contractual obligation with you. Such a relationship does not arise if you simply contact us. In such cases, however, we use your personal data exclusively in order to process your respective request. It is up to you to decide whether you wish to provide us with your data for the above-mentioned purposes.

External service providers
When processing your request, it may be necessary to pass on your personal data to external service providers who act exclusively on our behalf. We make sure that the external service providers use your personal data exclusively in accordance with our instructions and in accordance with this data protection declaration and the statutory provisions on order data processing. Your personal data will always be treated confidentially by us and will not be passed on to other third parties who do not act on our behalf, unless you have consented to this or we are legally entitled or obliged to do so.

Your rights
According to the legal regulations, you have the right to free information about your stored data and, if necessary, a right to authorization, blocking or deletion of this data. At your request, we will inform you whether and which personal data we have stored about you.

You can object to the use of your personal data for the future at any time and free of charge.

Contact for
If you have any questions regarding the collection, processing or use of your personal data, for information, correction, blocking or deletion of personal data as well as the revocation of consents or objections to the processing of your personal data, please contact us:

Berghotel Rheinblick
Markus und Michael Helling GbR
Remystraße 75, D-56170 Bendorf
Tel.: 02622/127127, Fax: 02622/14323
berghotel@rheinblick.de

Security of your data
The data transmitted by you will be protected by appropriate technical and organizational measures to protect them from accidental or intentional manipulation, loss, destruction or access by unauthorized persons.

Updates to this Privacy Policy
We will update this privacy statement from time to time to protect your personal information. You should check this privacy statement from time to time to see if we have updated it.

External service providers
In the area of card payment (direct debit/girocard/credit cards) we work together with Concardis GmbH (Concardis), Helfmann Park 7, D-65760 Eschborn, represented by its managing directors Mark Freese, Jens Mahlke and Luca Zanotti.
All payment data as well as data on possible chargebacks will only be stored for as long as they are required for payment processing (including the processing of possible chargebacks and debt collection) and for combating misuse. As a rule, the data are deleted no later than 13 months after their collection.
In addition, further storage may take place if and as long as this is necessary to comply with a statutory retention period or to pursue a specific case of misuse. The legal basis for data processing is Art. 6 Para. 1 f) Basic Data Protection Ordinance.
You can request information and, if necessary, correction or deletion as well as the restriction of the processing of your data and/or, if necessary, object to the processing of your data. If you have any questions regarding data processing by Concardis or the assertion of your aforementioned rights, you can contact the data protection officer at the address provided or by e-mail at Datenschutzbeauftragter@concardis.com
Furthermore, you have the right to complain to a supervisory authority (in Germany to the state data protection officer). We would like to point out that the provision of payment data is neither required by law nor by contract. If you do not wish to provide your payment details, you may use another payment method (e.g. cash payment).