Frequently asked questions
Frequently asked questions for companies
Corporate and project accommodation on the Hochrhein. For assignments in Switzerland and in the Waldshut district.
How short or how long can we book?
Depending on the unit, from four nights or from one month. Which rule applies to a unit is stated on its own page. There is no upper limit: several of our units have been occupied by the same companies for years without a break.
How much capacity do you have?
Our capacity is 75 people at 4 locations. How much of it is free in your period depends on the job site. Send us headcount and dates and you get availability together with the quote.
What does it cost and what is included?
Billing is per person and night, net plus VAT. Electricity, heating and water, internet, bed linen and towels and parking are included. Where a visitor's tax applies, we cover it, along with the broadcasting fee, and do not charge it separately. Cleaning is charged separately. We do not ask for a deposit.
How does the cleaning work?
At least every two weeks, and we set the dates around your shift plan. Anyone working nights should not be woken by a vacuum cleaner at ten in the morning. The price follows the size of the unit and is stated in the booking confirmation.
Does the company get the invoice?
Yes. The contract is always with the company, never with the individual worker. Bookings of up to six weeks are paid in full before arrival. For longer stays the invoice goes out monthly in advance, at the latest seven days before the end of the month, payable within five days. Payment by bank transfer at no surcharge, or via Stripe or PayPal plus the provider's fee.
Do you issue registration certificates?
Yes, for every person accommodated: a confirmation of accommodation with the address and the period, issued by us, not by the residents' registration office. We need the name, home address, nationality and a contact person in advance. We do not keep a registration form: the contracting party is your company, and that does not create an accommodation relationship with the individual people. It is different only if you book individual rooms or beds; we then say so in the booking confirmation. If someone has to register their residence at our address, arrange it with us beforehand and we issue the landlord confirmation.
What happens if the project is postponed?
Tell us more than 8 weeks before arrival and we move the dates once, free of charge. After that we look for a replacement period within 6 months together, and charge 10 per cent of the postponed period instead of the release fee. We would rather do that than lose the booking, because projects do shift.
And if we have to cancel?
Bookings are binding, there is no right of cancellation. You can release yourself at any time with a release fee: more than eight weeks before arrival 25 per cent, up to four weeks 50 per cent, up to two weeks 75 per cent, after that 90 per cent. The full scale is in clause 5.3 of the terms (German). That settles it. Whatever we let to someone else we credit against it, and you may name a replacement tenant at any time.
Does the price change if we extend?
No. Your price holds, even if the project runs longer than planned. What we agreed once applies to every extension, with no renegotiation and no surcharge. There are two exceptions: if the stay runs longer than 12 months in total, we reserve the right to adjust prices. And if the first booking carried a discount for a special reason, that discount applies to that period; the extension is charged at the regular price, which we quote in advance.
When can people arrive?
The unit is ready from 4 pm, and after that arrival is possible around the clock, three in the morning included. There is no reception and nobody waiting up for you. You get the access code in advance. Departure is by 11 am.
Is there parking, vans included?
As a rule yes, and at no extra cost. Whether a unit suits vans or Sprinters is stated on the unit page. We mark the exceptions there explicitly.
Can tools and materials be brought into the unit?
No, the unit is for living, not for storage. Tools and materials stay in the vehicle, and the area is quiet and safe.
Do we share the unit with other companies?
Not in the flats: every flat is self-contained and yours alone, even if you do not fill every place. It is different at hotel rooms. in Jestetten: it is a hotel with check-in around the clock. Every room has its own bathroom and is yours alone; the common areas are shared by all guests of the house.
Are there bunk beds?
No. Every person has a bed of their own. How many people are in which room is shown on every unit page, before you book.
What about notification, A1 and customs?
We have separate pages on each of these with what matters for posting companies. We are not legal advisers, but we know the questions from daily work. A phone call is usually the fastest way.
Still something open? Call or write, we normally answer the same day.